At Alliance Safety Equipment, we want our customers to be completely satisfied with their purchases.
We therefore recommend you read our Refund, Return and Repairs Policy prior to making a purchase from Alliance Safety Equipment, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that will deliver to you or that you collect from an Alliance Safety Equipment branch, to ensure that you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact one of our team.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods elsewhere. We recommend you carefully preview any orders before proceeding with your order.
A restocking and handling fee of up to 20% of the value of the approved returned goods may be charged and is at the discretion of Alliance Safety Equipment to apply. The restocking fee will be applied to goods incorrectly ordered by the Customer.
Footwear, clothing and equipment which has been worn and deemed unsuitable for resale by Alliance Safety Equipment (for hygiene reasons) will not be accepted for return. All returns are to be authorised by Alliance Safety Equipment in advance and a copy of the relevant invoice must accompany the returned goods.
If any goods arrive damaged, please contact one of our team as soon as possible. Alliance Safety Equipment will arrange to have the damaged goods returned to an Alliance Safety Equipment branch and either arrange a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
You may return goods we have delivered to you by mail by contacting one of our team.
You may also contact or attend the Alliance Safety Equipment branch where you collected your goods, or where your goods were dispatched from, and an Alliance Safety Equipment staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product and the price you paid.
If any good cannot be easily returned to an Alliance Safety Equipment branch, due to their size, the fault or because that have been affixed or installed in your premises, please contact one of our team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or shipping fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
If any goods that you return are capable of storing user generated data, the replacement or repair of the goods may result in the loss of the data. In these circumstances, we recommend you back up data to prevent data loss. A party assessing and/or repairing your goods may be required to view the data in the course of carrying out the assessment. We will not be responsible for any data loss.
Where Alliance Safety Equipment considers the goods to have breached a consumer guarantee, any shipping costs to return the goods will be at Alliance Safety Equipment’s cost.
Refunds will be processed by Alliance Safety Equipment and will be processed within 3 days.
Where you have any questions or concerns relating to your Order, place immediately contact one of our team.